Things to Know When Staying Here
Every place you stay has quirks and things that make it unique. Here's a quick list of the quirks that make our place interesting.
How it works
What to expect when you book at Gena's Sierra Inn
When you book with us, you have until 72 hours of your arrival time (4pm) and date to cancel and receive a full refund. To make a change to a booking made through us, click here. Bookings made through a third party are subject to the policies you agreed to when you booked through them. You will need to contact them to cancel or request a refund.
On the day of your arrival, we'll send you a text and email containing your door entry code as long as your booking has been paid. If you booked through a third party, your door entry information will be sent to the contact info they sent us which is usually sent to your booking app. After 4pm, you may check in at any time using the door entry code.
Our restaurant is seasonal and is only open during certain times. Please visit this link to see our hours.
If you booked any of our mini cabins, you will also receive a door entry code for the communal shower and restroom.
If you booked a unit other than the Hunter's Lodge, and you want to be able to cook or wash laundry, you can book our kitchen/laundry unit here.
If you plan to bring a pet, there is a mandatory pet cleaning fee in order to ensure no future guests have allergic reactions.
Upon checkout time (11am), please lock and close the door behind you. You do not need to notify anyone of your departure.
We hope your stay is fantastic.
+1(559) 340-8487 (Text Message or Voice and What'sApp) | booksierrainn@gmail.com
_edited.jpg)
-2.jpg)
Contactless Check Out
Check out time is 1100 hours Pacific Standard Time. You do not need to meet with staff. Simply place all trash in the provided receptacles and close your door.
If you logged into a streaming service using our Smart Tvs, please log out prior to your departure. Gena's is not responsible if you forget to log out.
Pet Friendly
Pets are welcome to stay with you and to roam the grounds. They can sit with you on our decks while you enjoy your meals.
There is a pet park behind the inn which you can find by following the dirt road at the lowest part of the property by the highway. Complimentary poop bags are provided and we appreciate it if you clean up after your pets.
We charge a $30 cleaning fee for the entire stay when pets stay with you to ensure our next guests do not have any allergic reactions.
WIFI & Internet Service
Mountain internet service is never as strong as city WIFI. You will likely have just enough to stream video on your Streaming TV. We don't suggest streaming video on multiple devices. The WIFI is provided at no extra cost.
Our service providers only offer around 80-100 mbps in downstream bandwidth which is shared by all guests.
Verizon is the only cellular service that is generally accessible in our region and in the visitor center area of the National Parks.
Streaming Smart TVs
Our units contain streaming televisions. There are plenty of free channels to watch, including Roku TV, FreeVee, Pluto TV, Tubi and many others. You are welcome to add your account to subscription services like Netflix, Disney+ or Hulu but Gena’s Sierra Inn is not responsible if you forget to unlink your account when you depart.
In some rooms the power for the TV is connected to the light switch by the door. We apologize for the inconvenience but feel free to turn on the switch and simply turn the overhead light off using the hanging string attached to the light.
Local Authority
Life threatening emergencies using a US Phone Number: 911
Sheriff (Law Enforcement): +15596003111
Fire Department (Medical or Fire): +1 (559) 480-5059
Hot Water
Our hot water system is “on demand”. The water heater will only operate when the hot water tap is turned on. Please turn your shower / tap on hot and let it run for a minute or two to let the cool water drain from the pipes while the hot water reaches your line.
Appliances
Housekeeping is instructed to unplug ALL appliances for safety and energy conservation. If you would like to use the appliances, please feel free to plug them in and turn them on. Sometimes the power strips are also turned off.
Hair dryers use so much amperage, they often trip our breakers. WE DO NOT RECOMMEND USING THEM.
If you accidentally run too many appliances at once and the power goes out, unplug the appliances and locate the RESET button on the outlet or power strip and press it for 1 second. That should reset the GFCI protection device. If that fails to restore power, call/text/WhatsApp us at +15593408487 Please note as a small hotel, it may take some time to get a physical person out to fix something.
Weather / Webcams
To Check Current Weather Conditions, you can use weather reports and/or view webcams
Contact Information
genasplacesierrainn@gmail.com
General Inquiries, Housekeeping and Maintenance +15593408487 (Text Message or Voice and WhatsApp)
Facebook/Instagram/Google Maps @genassierrainn
Should you have any other questions during your stay, feel free to contact us. We hope you enjoy your stay and visit us again in the future!
Gena's Sierra Inn & Restaurant
37692 E Kings Canyon Road
Dunlap, CA 93621
+1(559) 340-8487 (Text Message or Voice and WhatsApp)
www.genassierrainn.com
@genassierrainn
After Hours Assistance
Should there be an issue, you may call for assistance +15593408487. Keep in mind this number is not actively monitored and it may take a little time for someone to respond.
You can also use the self-service kiosk at the restaurant front door. Ring the blue door bell and wait a few minutes for the staff to answer.